We're always on hand to help - Whenever and however you need us. Changes vs Flexibility Policy issued on 15 Feb 2022, - Policy updated to cover bookings up to 23 June 2022, This policy is to allow customers more flexibility in addition to original fares rules, Cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy whichever is the most flexible.All travel must include all outbound AND inbound travel dates, Total Selling Price (TSP) - Includes all fare, YQ, taxes and surcharges when re-calculation is require, This policy applies to all VS/VS* bookings, including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Where fare difference is charged, it should be calculated including all taxes/charges (Total Selling Price). Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees). If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. You may not need to pay any difference in the fare either see the table below for more on that. (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund ofthe fare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid. . If you booked directly with Virgin Atlantic., please use ourCompensation application process. Register here, If your flight has been cancelled or impacted by changes to our schedule. You can get in touch using ouronline contact form. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. . For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. Claim a refund for flight disruption | Virgin Atlantic help centre Virgin Atlantic said: "We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that. For specific entries or formats, please refer to you GDS Helpdesk. Contact forms | Virgin Atlantic help centre. The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have. For more detailed information about your package holiday rights, please head over to the Virgin Atlantic Holidays website. This method is less accurate and should only be used as a guide - A positive result should be followed by a PCR test for confirmation. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. Routes where face masks onboard must be worn: For the following routes operating to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai. With so many different requirements and test providers to choose from, it can difficult to know where to start. About Virgin Atlantic It points you in the right direction for booking a new flight, it offers you help with making your insurance claim, or making a claim for compensation. This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care If you do need a test you can find details ofrecommended Covid-19 test providers here. Terms and conditions | You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. Mine 28th, so they won't consider issuing a refund until after Saturday 25th - which to me seems like delay tactics. Itmust be completed within the 24 hours before departure. USA travel advice | Travel advice | Virgin Atlantic help centre The removal of all remaining UK travel restrictions in March 2022 and easing of requirements in most of our destinations means travel is much easier once again. national lockdowns, Waived if all travel is completed by 31 May 21, 01 Jun 21until 31 Dec 22: The package holiday arm of Virgin Atlantic Airways Ltd. agreed to complete refunds totaling 203 million pounds ($265 million) to 53,000 claimants, the Competition and Markets Authority said Friday . Voucher terms and conditions can be found here. Prices from 17with up to 20% off for Virgin Atlantic customers. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. Passengers on through tickets involving other carriers must notify us before travel commences. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 1293 496883. Please contact your tour operator before you cancel your booking. We delivered on our previous timeframe commitments, except for a very small number of administrative issues, related primarily to outstanding bank details that were required from the customer to process the refund.. https://help.virginatlantic.com/gb/en/make-a-change.html. If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. 31, 2021. Canadian tariffs. If you still want . Canadian tariffs. If your holiday is more than 6 months away, make things easier to manage by setting up a. Youll be entitled to a full refund of your holiday within 14 days if: If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. However this requirement does not apply if the cause of the delay or cancellation was due to 'extraordinary circumstances' which include weather conditions and the closure of airports. Canadian tariffs. Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials. . You will find our contact details on our Help Centre. New ticket must be issued, and original ticket refunded on/before revised travel date. It also includes Flying Club redemption bookings. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. Fare difference may apply. If we cancel a flight that has been booked using a Travel Voucher, any refund requested will be made according to the original form of payment. Terms and conditions | Virgin Atlantic could face enforcement action over refund delays If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. Where a flight is cancelled, well be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. Read more about our Flight Disruption Policy. From 16th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. Covid-19 testing | Virgin Atlantic help centre As ever, please ensure you have your passport and relevant documentation e.g. If you need flexibility, make sure you pick a Ticket type which suits your needs. Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. If you have been notified that your flight has been changed and you would like to discuss alternative options, then you will need to get in touch for some help. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. You can also rebook on a Virgin Atlantic flight to another destination. These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantics international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. Are you currently away from home? Privacy policy | It can be used to pay or part-pay for a new booking. . Were here to help. Fly Ready - Virgin Atlantic When the customers provide the new name follow the steps below. Search for a Virgin Atlantic flight round-trip, multi-city or more. No change fee will be charged, however TSP may apply, please refer to the applicable table as per ticketed date, For details of re-routing onto AF, KL or DLplease check our class mapping information. Re-book onto another flight However, requirements differ by country, so weve created a checklist to help you find everything youll need, should you need a test. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Choose the relevant contact form and we'll get back to you as soon as possible. Cookie statement | To make a change to your holiday booking, please contact us. Generally, the longer it takes to process the test results, the more accurate it is. Persons on diplomatic or official foreign government travel, Persons with documented medical contraindications to receiving a COVID-19 vaccine, Participants in certain COVID-19 vaccine trials, Persons issued a humanitarian or emergency exception, Persons with valid visas [excluding B-1 (business) or B-2 (tourism) visas] who are citizens of a foreign country with limited COVID-19 vaccine availability, Members of the U.S. Armed Forces or their spouses or children (under 18 years of age), Sea crew members traveling with to a C-1 and Dnon-immigrantvisa. Terms and conditions | For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. You can visit Rebook Me form,where you will find details on how to access our rebooking bot and web messaging service. At this stage, this only applies to routes between the UK and the Caribbean. The VirginAtlantic Holidays team are here seven days a week and we're ready to help. If your flight has been impacted by any of these changes, we'll proactively contact you with the alternative options available to you, including rebooking you where possible on to another of our services, departing on the same day, to ensure you can still travel as planned. Before you fill out one of the forms, please remember we can only accept and process your refund if: Youre eligible for a refund in line with our refund policy. This type of test is often called PCR (polymerase chain reaction) or LAMP (loop-mediated isothermal amplification). You will find our contact details on our Help Centre. Cookie statement | This method checks if you have immunity against Covid-19 but can't tell you if you currently have the virus. Check out the latest travel restrictions and requirements for the places you want to go. If your flight has been cancelled or impacted - Virgin Atlantic As the name suggests, rapid tests don't require a lab for processing and offer the fastest results. Business reporter Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. If youre sure you meet the criteria, you must bring documentation as applicable, confirming eligibility. (b) If your Ticket is non-refundable and you do not use all or part of it, you can still apply a refund of: (ii) fees and charges imposed by a government, other authority or airport operator; and.
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