I came to notice TLG*FYE VIP was charging me $9.99 each month and realized exactly what it was. I got a return e-mail within 2 hours. Without consent. When you want to cancel, be certain you have your cancelation number. I ask about the VIP card. September 20096 debits for a total of $$139.38 spent. So FYE has taken $11.99 from my account two months in a row. I am beside myself with rage, the company CIC Triple Advantage has previously attempted to access my account for a total of 3 months in the past, and I made one complaint to the BBB (Better Business Bureau) and POOF, the whole mess was gone and I received my money back in full. Stay alert, friends. I might as well not use the damn gift card, ordering online means paying the bull ### shipping and handling that the mail service charges, I don't trust those idiots. You would think that they would email me a notice of their discontinuing this service. Over 100,000 locations. I found what I was looking for and went up to the cash register to pay. If you were talking to a customer and they told you about a discount card and you were not paying attention to them because you didn't think they deserved your attention then you deserve to be scammed I say. I bought a CD (stupid) from FYE for $20 (stupid) and got hit with the same scam on my debit card. Customer must call to cancel 1-877-351-2131 and can cancel at any time. So I looked it up, sure enough it was this pesky little card. Backstage Pass is a rewards program which provides members with certain benefits. This is a change from our prior procedure of just authorizing your card and then charging upon the first item in your order being shipped. www.fyevip.com I can listen to the CD on youtube, or buy it for 6 dollars on Amazon or iTunes. I'm explained to that it's free, blah blah, so i ask to see the paper work and sign up- to which the cashier tells me, to come back when I'm ready to make my purchase, and they'll link the card to my credit or debit card to save me having to fill the paper work out, and so its discount is applied with every purchase! Whether you're close to home or on the road, simply search for participating brands and locations on your mobile device and show the coupon at checkout to redeem the offer. A pamphlet was thrown in her bag with her purchase of a 9.99 item. Visit www.fyevip.com for additional details regarding the Backstage Pass VIP member benefits. Your browser's Javascript functionality is turned off. The new clerk says I will need to send the unit back to the company as it is still under warranty. You NEVER left out *any details! Why Is Fye Charging Me? - ultimatemembership.pro Here's all of our great blah blah" no, first they would give you the sales pitch and slip in there that your account would be active and to have a nice day. But the next month I got charged again so I called to see what was up. I would like to say that during my FYE purchase I was told about the VIP Backstage Pass, I agreed to it, because I planned on canceling the plan within the first few days. I fallen for this as well. Financial Conduct Authority Reg Nr: 794952. The agreement for the $11.99 charge is on THAT. Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. The following Monday I called and cancelled my card. NOTHING else was provided by myself. How do you see if my BJs card is expired? Consumers complaining about f.y.e. I said the thing will cost more to ship than I paid for it, plus I only bought it an hour ago. F.Y.E is a bunch of lousy scammers; never pay with a card if you go there. I have filed a class action lawsuit on behalf of customers who were billed for FYE Backstage Pass and magazine subscriptions without their authorization or consent. They have a script that they have to stick to, as do the employees who push the card in the first place. If this was how I treated customers at my job, I'd be fired immediately. He intentionally did not inform me of any subscription or any charges when I asked him if there was anything I needed to know. I worked for a retail company who always did the same thing (but the catch is: OURS WAS TRULY FREE) so I thought nothing of it. All deposits are protected by our member banks and partners. A month later, though, I notice that $11.99 has been taken out of my account by fye. Going on a history search with my card, they have been charging me $11.99 since July. DEBIT CARD PURCHASE - FYE BACKSTAGE PASS xxx-xxx-2131 NY, RECURRING CHECK CARD PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY, Debit Purchase - Visa Fye Backstage Pa877-351-2131ny, FYE BACKSTAGE PASS 877-351-2131 NY 12203 USA, VISA DDA PUR 478930 FYE BACKSTAGE PASS 877 351 2131 * NY. So, FYE needs to get their ### together, and quit cheating their customers. After locating the magazine subscription you would like to cancel, simply click on the manage button. Visit www.fyevip.com for additional details regarding the Backstage Pass VIP member benefits. I only want the regular Backstage Pass. If you want to keep your subscriptions under control, install the DoNotPay app to monitor it. It went fine, they stopped charging me and I actually had a credit for $16.99 on my bank statement. Also, what is with the people here saying "Just listen to the cashier"? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. VIP Pass Complaints - Membership Terms. Yes, the sales reps from my experience walk you through it so you'd probably have to be pretty dumb to just sign up for something you don't completely understand. Apt. TLG*FYE VIP [protected] NY They charged me $9.99 with out any authorization. Without a signature. :], Ok, I apologize. To criticize the organization as a whole is ridiculous. So like the Slovakian i am confused who/how this charge appeared on my card. Backstage Pass VIP DoNotPay allows you to manage and cancel all of your subscriptions and memberships, saving you time and money! Surely we arent all imagining it. You should always ask if you're suspicious or have doubts. I was also a part of their salesperson scamI turned it down with a Christmas purchase and realized in February there was a monthly charge to my credit card I used for payment.. He then said he might be able to get me a store credit, and said he would check with someone in the back. A month later I receive the $12 charge and am disgruntled because I knew I forgot to call, I knew it was my fault. The complaint has been investigated and resolved to the customers satisfaction. You can cancel your membership from your smartphone, and it wont take you more than a couple of minutes. I decided to check out this AMAZING service, so I log on. He then gave me a confirmation number. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. FYE offers its new members a one-month free trial that, will automatically turn into a paid monthly subscription. Box 41248, Nashville TN 37204. READ EVERYTHING YOU SIGN! I don't care about your damn ~quota~, what everyone at FYE is doing is WRONG and FRAUDULENT. . Great Fun - charge my debit card - ComplaintsBoard.com Please do this for yourself and others. That was great considering I worked at a mall, and like shopping at my local suncoast. I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book. I'm going to give the company a call when they open, I'm going to give them a piece of my mind, and I will NOT let them push me around. Did you not read my comment above? Backstage Pass VIP, P.O. Contact the FYE customer service on 1-877-351-2131. And while I don't "trick" people, I do know some cashiers do. I shop at FYE occasionally, and know about their yearly membership to get a discount just at FYE, but had never signed up for it. I circle where to cancel, as does everyone else in my store. We'll see what happens next month. I've personally never had a problem cancelling, I tend to do it online because I know the hassle of talking on the phone, but the people at customer service are just doing their jobs. How to cancel FYE VIP backstage pass - YouTube You can't listen if THEY WON'T TELL YOU. You're a piece of sh--. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So the two months go by, and still no gift card. I also work at a Huge university and I will assure to tell every person I see about this so they do not support this company either. It's that easy! I found out that the only way you agree to it is this: you know how when you use your credit card and you have to sign a slip? There are two versions of it the BSP and the BSPVIP. To voice your concerns or raise a complaint, simply call With Line, subscribe, get cash now and pay later. There is nothing wrong with making people wait in line for you to read the fine print your credit card is being linked to. >:-( This pisses me off on so many levels Hey, can anyone tell me if and when I'll get the $20.00 gift card I mailed in for? There is no reason anyone would willingly pay for it. Give the rep the info they need to find your account. As of 11/1/21, upon acceptance of your order, your credit card will be charged immediately for your entire order (including pre-orders). I am calling again tomorrow and this time I will not take no for an answer, that is if they even let me give them an answer. Apparently, I was about to be. If you want to upgrade, you can for 10$ a month. FYE review: unauthorized charges to visa card. We're the largest Funko Community on reddit. I too was scammed by the FYE Backstage Pass VIP club. Because, in essence, that's what you're doing. It's the backstage pass the screws you over, NOT FYE. FYE Backstage Pass VIP, P.O. You just access your account on the website and click the "Cancel" button. I checked my receipts read everything before buying and asked the clerk to double check that I only had the regular Backstage Pass. Today I finally got my first letter from them, asking me to put my card information on a "charge authorization form" so that my "benefits" won't expire. Email - service@fyevip.com. No matter how hard they push you and if they sign you up without your permission sue their ###! As soon as I see that I call again, and this time I talk to a woman, and she tries to give me a different spiel about sending me 4 $10 rebates in addition to another free month. The cashier asked for a birth date and I gave him it (I figured he needed to verify my debit card like how some places ask for ID). As I said, they are two seperate things. So cry all you want about losing your money- but don't try and make a good store and a good company look bad because of it. They just silently use whatever credit or debit card you used for your purchase. it suks that you have to be rude and crazy to get through to these people but do it! I thought that you were attacking my post, and also I apologize for calling you a troll. Write. and MexGalo84 the number is on your billing statement its [protected] and once you get the machine just press "0" and it will connect you to an operator you will have to give the machine your last name but it only takes a min. This review was chosen algorithmically as the most valued customer feedback. How do I get my money back from fye Backstage Pass? VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. Before I let them sign, I tell them that "If you don't call this number in 30 days, it's 11.99 a month that gets charged to this card." Knowing how difficult it can be for sales associates to get people to sign up, I said yes. Order History. I imagine there are many more. So today I just called the fye backstage pass cancellation number. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Use it to sign up for any free trial, and you will never be charged after a free trial again. Yes, it will. He asks me my information, tells me that he's keeping me signed up so I can still enjoy all of their "wonderful" benefits (that I'll never use), that he will waive my fees for this month (so I have until May 15th to cancel now before I'm charged again), tells me to have a nice day, and promptly hangs up. $12 a month is a little too much for coupons. After entering the number, I was put on hold for 3 minutes before reaching a customer service rep who asked me for my name and birth date again to verify if I was me. Not using your FYE Backstage Pass VIP membership card as much as before? Just bought an inexpensive GPC player for $29.99 that has an iPod dock for charging/playing. As soon as your free trial is over, you will be charged for your membership. ** (Exclusions apply.). The associate completely failed to tell me this, I guess assuming that I would opt out, which is what I would have done. An average American spends thousands of dollars every year on various subscriptions and memberships. Believe you could get 10% off forever, no strings attached?, or B. Only if you cancel your membership the same day you bought it. We regret that we are unable to cancel orders once they have been sent to one of our fulfillment centers or partners for processing. Customers get an immediate 10% discount on their in store purchases. I asked her " is it like a rewards points program? " VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. Share your photos and videos with others to prove the truth of your words. I will never shop at this pos fye again I will go to best buy or hh gregg if I need headphones or CDs or my electronics, This place I terrible who the hell is going to pay 11.99 a month for so stupid VIP pass .I never signed up for this such a scam terrible compay I will never shop here again I will go to best buy or hh gregg if I need CDs or headphones what a pos company fye is. Every time I order something, it seems to be missing or damaged. has a consumer rating of 1.59 stars from 32 reviews indicating that. I have signed up for the card, and cancelled it. DoNotPay wont let companies charge you after your free trials expire! I explained to the girl that I was very sick and had no use for the card and would just like it cancelled before I forgot about it and she told me it had been deactivated and I could feel free to throw it out. The Backstage Pass is only a $25.00 fee a year to have the card, and you save 10% off your purchase everytime oyu come in to FYE. without being 100% on the terms, and they'll help others not make the same mistakes they made. It is deceptive business practices and fraud.