4 Things to Know About Buying Tickets on StubHub - Nasdaq It should be when you pay for the tickets then the tickets should be sent . Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. All Rights Reserved. I am in the same boat here what ended up happeneing to you? Great question. and our It is not in a seller's best interest to cause issues for a buyer at the same time. Unfortunately if they miss this date, you will need to contact customer support. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. My friends have had no issues using this as well. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! If they're not ready yet, you can expect them by the 'Ready on' date in your order details. We can't ask them to send tickets earlier than the date in your order details. Explain your case the best you can. We value your privacy. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. StubHub obviously does not care about its customers and will find any way to take money from you. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Chat with the representative until a refund has been issued. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. We have not reviewed all available products or offers. Customer service all the way to your seat, 2000-2022 StubHub. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. StubHub is an eBay company that began selling and reselling event tickets in 2000. After the switch, you will enter the email address you use to access the community in order to reset your password. by Maurie Backman | When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Bucket list site for many people let's say. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. Help us improve this article with your feedback. Help us improve this article with your feedback. You will enter your community username and new password and done! The Ascent does not cover all offers on the market. And if so, you may be curious about StubHub if you've never used it before. OP the seller has until the "ready by" date. Yes You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. A day later, I see a charge for $495 to my credit card from Stubhub. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Waiting till the day of is bull****. They said they would provide a refund and small account credit. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem I was told 4/11 they escalated my payment and I would get it in 24 hours. Again, I did everything right. Some people prefer to spend their money on experiences rather than things. We value your privacy. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. This company is horrible and they DO NOT care about their customers. This info is used to verify your account. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). But ,I have season tix to an extremely popular college basketball program. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. I never received an email. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. We know this can be concerning. I said I sold my tickets already. Checking vs. Savings Account: Which Should You Pick? How do I list my tickets as Side View only and not Side or Rear View? Re: Tickets wont arrive until concert date. Get buying tips about Ticket Websites delivered to your inbox. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Has anyone experienced this? I am furious! You will enter your community username and new password and done! I was assigned 2 seats, 67&68. How Do I Get Stubhub to Refund a Charge? - GetHuman Waiting till the day of is bull****. It should be when you pay for the tickets then the tickets should be sent . In most cases, tickets aren't issued until 24 hours before the event. Their customer service isn't much help either. Use of this website signifies your agreement to our, Understanding your order's delivery status. Hi all! They are not a reputable company and will not help or rectify their mistakes. Nosebleeds were even more than what paid for pit tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. If I would have shut my account down the first day I called none of the others would have made it through.". Hell they got there money so send the tickets. I went on to lose both my original ticket value AND the charge to my account. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. Let us know if you have any other questions or concerns. Not a very cool market price wise but sometimes it's worth the artist and experience. Gather all the information you have on the purchase. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. by the end of the day on your order's expected arrival date. I was on hold with customer service for two and a half hours . I read the FAQ but don't understand it. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Review your order's ticket type and what its current status means (see below) Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Why does it out that date if closer to 24 hours? For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Copyright 2018 - 2023 The Ascent. Great system right ?? They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. Customer service all the way to your seat, 2000-2022 StubHub. Ticket was sold and then canceled in this 3 hour period. Well start sending you the news you need delivered straight to you. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. For more information, please see our If you're using thewrong credit or debit card, it could be costing you serious money. Thanks! If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. I bought Hamilton Chicago tickets for a show almost a full year later. You will enter your community username and new password and done! Privacy Policy. As this date approaches, you don't need to contact us. on tickets issued to original buyers. But it won't charge you a fee just to list your tickets, so there's no risk there. 3. It's looks like pure scam. The event is today and I still don't have my tickets : StubHub Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. Hey jbsmith! Not getting your tickets until the day of the event has . For more information, please see our is there still hope i will get my ticket? Lindsay is the author of this solution article. MLB is partnered up with Stubhub's and is fully integrated with them. "Stubhub is saying they cannot refund buyers because sellers . Spanish Nights Tickets - StubHub I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. It may be close to the event due to ticket delivery delays. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. That way there are no issues but additionally, so they can get paid. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. Apple Wallet Tickets Not Tranferrable????? How Stubhub almost made me miss the Redbox Bowl | Bear Insider Seems like nothing but questions on this site with no answers. But in either scenario, it pays to explore other options, too. I was told it would be taken care of and that I did not need to do anything. . If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. I called an hour before the concert to learn that my tickets were unavailable. It would have cost me 1300 for the same ones had I waited any longer. All both of them could keep saying is "we sent you an email." Randy Miller | NJ Advance Media for NJ.com. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. But, issues really are rare to happen in getting your tickets. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Help! This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. What would be a reason for a seller to withhold tickets until night before the show? A link has directed you to this review. Will my tickets arrive in time? Be sure to include your email address, zip/postal code, and order number as well.
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