Endpoints using this driver can experience call freezes or disconnections in meetings or calls. Open Teams while you're in the meeting room. This drift then translates into invalid/expired Citrix certificates and Teams will fail to load in optimized mode. This requires MultiWindow as a prerequisite which is available in VDA 2112 or higher and Teams 1.5.00.11865 or higher. Has anyone seen this error message before when attempting to join a teams meeting or starting a screen share. Still Connecting to Remote Devices. Calling isn't Avaliable yet. [Warning: If your VDA is 7.15 (any CU) and you still want to use Teams in unoptimized mode (the only mode supported in these VDA versions), scroll here. The following data content will be populated when an active Teams redirection is going on. In those releases, the HDX media engine will read the system proxy settings and honor the configuration (e.g. Clicking on Teams/Settings/Devices will show "None". Required fields are marked *. After that short existential crisis I kept searching for a possible solution and was happy to find this registry setting. More info about Internet Explorer and Microsoft Edge, Error "You're missing out" during sign-in, No audio while sharing content during a live event. 3/16/2023 - Citrix has fixed a problem in the Javascript Shim that runs inside of Teams where some Point-to-Point calls were failing to connect sporadically. January 11, 2021, by
@Joseph_MitchellThe ramifications are O365 app authentication on devices. 1/26/2023 - Background blurring and image effects are available in release 2301 for Mac. As a result, Microsoft Teams might fail to load optimized ("Citrix HDX Not Connected") or optimized calls drop suddenly while in progress. outgoing screensharing) will result inHdxRtcEngine.exe performing display captures at the endpoint (with H.264). 1/26/2023 - Background blurring is available in release 2212 for Linux. https://admin.teams.microsoft.com . Stop the WebSocketService.exe in the VDA, rename it to WebSocketService_old.exe and replace it with the WebSocketService.exe private. Turns out we had a GPO that was applying the following setting to our physical desktops, Computer Configuration>Administrative Templates>VMware View Agent Configuration>VMware HTML5 Features>VMware WebRTC Redirection Features>Enable Media Optimization for Microsoft Teams, This policy should only be applied to VDIs and not to physical desktops, removing this policy has resolved the issue I've been having, alternatively for a quick fix you can go to the following registy and change the value to 0 to disable this feature, HKEY_LOCAL_MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware WebRTCRedir teamsEnabled. However, a VDI user sharing his monitor (i.e. While the actual service (Citrix HDX HTML5 Video Redirection) might be running in theservices.mscconsole, the localhost127.0.0.1:9002TCP socket is never in listening mode as seen in netstat. Teams was installed machine wide Steps taken so far: Have user exit Teams completely and restart it. Choose the account you want to sign in with. Known issues in Teams Rooms and devices - Microsoft Teams CTXMTOP is a Command & Control virtual channel only no media is exchanged between CWA and VDA. 1999 - 2023 Citrix Systems, Inc. All Rights Reserved. Common issues could be erroneous cached items (settings.json and storage.json)inAppData\Roaming\Microsoft\Teams,or even dual Teams installations (under %appdata% and Program Files). Microsoft Excel. If the issue persists, reinstall Teams. Media Engine multimedia stream processingOnce the call set up is finalized and the ICE connectivity checks are completed, the media will be exchanged between the parties. Really appreciate the follow-up post with your fix. If you don't see changes for a given account immediately, try again in a few hours. Learn how your comment data is processed. Fix Microsoft Teams: You Can't Get There from Here, How to Fix Microsoft Teams Env_Check_Error. Also, disconnect all peripherals. You can find more information, Install the Google browser. We recommend using the Desktop Viewer toolbar for disconnecting. - Copy and paste following path Windows File Explorer: %appdata%\Microsoft\Teams - Delete all content in that folder - Uninstall Teams from Control Panel. Usually a restart of a physical device or log in/log out from VDI will clear up issue. sharing a single app and not a full desktop)is now available in Ring 3.6 (, 12/9/2020: Gallery View (2x2) is now on public tech preview. No action required by the IT Admins in either VDA, CWA or Teams client msi versions. Currently we support video resolutions up to 720p@30fps, with 360p being common [H264 and VP9]. " or "Es gibt ein Problem mit Ihrer Verbindung. "Download #Citrix VDA Hotfix for Teams not working with Error "Still connecting to remote devices. If that user signs out of Teams on iOS, they can accept new, one-on-one video calls from macOS. See, 12/2/2020: Citrix Workspace app for MAC 2012 is GA, adding support for screensharing. Microsoft Teams enabled devices Find out more about the Microsoft MVP Award Program. This thread is locked. Microsoft working on a fix (Microsoft case ref. These versions allow App Protection users to be able to see incoming video and screensharing, and also introduce support for Secondary Ringtone (pending update from Microsoft, refer to. . 5/20/2021: New blog on Single Server Scalability considerations and testing. You can find more information, Install the Firefox browser. 1.) Hence it is optimized by default. Also, in some rare cases, you might see WebSocketAgent.exe coming up but closing within a second, and in this case this could be related to a crash in HdxRtcEngine.exe in the client machine (hence make sure to collect EventViewer entries on the client).The last part of this second phase is the establishment of the Teams virtual channel (CTXMTOP), and this process is ultimately handled by the Citrix HDX Teams Redirection Service (CtxSvcHost.exe in the VDA).CTXMTOP is a Command & Control virtual channel only no media is exchanged between CWA and VDA. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Follow, to receive updates on this topic. Run Citrix supplied hdxcheck.sh and see if you have all the libs installed, I tried installing all libs manually and in the end still had no HDX optimized sound in my VDI. Select Add this device. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Exiting Teams correctly by right-clicking the notification area icon and choosing "Quit" can help with many issues. The issue is seen irrespective of the CWA or VDA versions. Hi guys, I met a connection problem preventing me from joining a meeting that said "Still connecting to remote devices. If HdxRtcEngine.exe launches, then the respective webrpc log will be created.-Windows Logs:They can be found on the users machine in %userprofile%\AppData\Local\Temp\HdxRtcEngine folder.Each HDX session will create its own separate folder.-Mac Logs:1. vdwebrtc log -- records the execution of Virtual Channel vdwebrtcLocation /Users/
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