He built up my trust, and I was ready to just go ahead and get it done. Power Home Remodeling Group, LLC | Complaints | Better Business Bureau I was rescheduled, Chuck has ghosted me and not responded to any of my texts. HAHA windows for $100. Donna Cervantes Wilmington il. Even if the company is closed or refuses delivery, our legal time-stamped delivery record is valid proof that your telegram was sent on time, even if its 11:59 pm! It is valid once mailed, as long as you mail it to the correct address for the contractor. Our date and time stamp on your telegram is a legal postmark which shows you submitted your cancellation before the deadline. false terms and conditions! If a person makes a decision to cancel a contract and abides by the instructions provided by the company, the company should just let it rest and not make repeated attempts to coerce the person to resign the contract. Use American Telegram to send them a telegram with your notice to cancel, pay for the file copy and the delivery signature. Nobody spoke English so as I'm trying to express my concerns and have them addressed they just keep apologizing and telling me they don't speak English. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Its crazy that we have to wait a year and a half to replace these windows. false terms and conditions! Another of couple of year later I had a seal broken on one of the double hung windows. Desired outcome: In the two years that I have been waiting for my window, three other houses in my neighborhood which are the same model as mine got their windows replaced by Power. I'm embarrassed to admit that it worked, but I'm channeling that shame into determination--and GETTING OUT IMMEDIATELY! we called and got the runaround on how they didnt have a crew in our area. Power offers premium exterior home improvement solutions, specializing in energy-efficient vinyl replacement windows, vinyl siding, entry doors, roofing, gutters and attic insulation. The windows were nice. Take a copy of all records, conversations and payments to review. Which I feel the Company Should be able to contact the manufacturer it get real answers. A written cancelation notice was requested for my records when I finally got in contact with them, and that cancelation confirmation never was received from Power. I would like my windows replaced. The company promised all my issues would be resolved by getting these new windows. Obvously, that was way too high, so, just as with the price, he immediately cut the interest rate in half, remarking on what a deal I was getting compared to their "standard" 20-some percent rate. Toward this end, you agree to the following dispute resolution procedure. I said that I would pay for the wood replacement but not the mull piece & the language on the contract had to reflect it before I would sign. The gentlmen who had come out for the free estimate didn't lease until after 11 pm at night when I had finally agreed to the contract after a long sales pitch and discounts which were only available that night if I signed the contract. From the start, they broke several things including a screen on a window and knocked down a rock wall. Had I known it was going to be this much trouble to re-stain a door, I may have made other decisions. 1. PHRG may use automated telephone technology to initiate calls to its customers. By checking this box and submitting this form, I consent to receive calls from PHRG about its products and services at the phone number provided above using automated telephone technology. The sell guy did his calculations on a paper $15k for windows and $6k for the door. Came back after my husband left & tried to tell me they needed to charge me more for a mull piece. Here are the key points: After many calls, I finally got someone to admit they installed ALL the windows incorrectly. I had this company install replacement windows. They have my money and have already said it's on me now. The saleswoman who initially quoted my windows sold me on a window that wasn't something they offered. Should I Hire a Lawyer to Help Sell My Home? I would like Power Home Remodeling to get siding technicians to repair the problem as soon as possible rather that have this vinyl panel hanging loose wntim mid-November! siding fix!!! Windows come in so many sizes and types that expert advice and direction is . At Power Home Remodeling, we regard "homeowner" to be a hard-earned title that deserves the utmost respect. A representative will be in contact with you once a determination has been made on how best to move forward. Be safe. My widows' gases have all leaked out and I have been waiting over a year 12/21 for replacements and still no timeline as to when they will be in. This appointment date was changed due to negligence in their scheduling. The truth is that PHR has no intention of honoring the warranty and never did. I came home and looked at the business card the representative made sure we had in our paperwork with her name "Kady ", telephone number: ###-###-####; It is the same phone tree as the "###-###-####" corporate number. I sent over a telegram that they have confirmed receipt of, as well as the Notice of Cancellations that they provided which they should be receiving today. Online, offline, email, or postal. And FYI - don't believe the high ratings you see on the internet - sales people buy them from the home owner in exchange for a discount. C. coffeedude of North Brunswick, US. If you do end up having them do work for you, they will do the work, and the quality may actually be ok from what I have read. He wrote up a contract that said there would be an additional charge for it & for any defective trim in the other set of windows. Here are the steps you need to make to Cancel logo in Home Remodeling Contract hassle-free: Import your document. I am totally discussed and disappointed with your company and the service I have been receiving for this issue. The company promised to deliver a high quality product and is charging a lot of money for it as well. This window was the first project they did for me and as this product has failed and PHR has lied about the warranty, I'm just waiting for the rest to fail as well. * Finally, I discovered that he had left his clipboard and calculator in my living room. The representative did not call me at work, rather he continued to call me at my home after 8pm. I requested that the representative call me at work the following day. New, energy efficient windows, when installed properly, eliminate the passage of air and moisture through and around the window openings. Came across Power Home Remodeling group (searched, not much info on this sub, mixed opinions at best), somewhat national, concentrated on the east coast. We had 5 windows go bad from them took 18 months to get them. PHRG intends to resolve any and all disputes that may arise between it and its Website users in a cost-effective and non-disruptive manner, preferably without the time and expense of litigation. Emergency repairs resulting from a disaster -- such as an earthquake -- are allowed a seven-day cancellation period in California. Desired outcome: Your #1 home improvement contractor for energy efficient windows, siding, & roofing Make the American Dream a Reality. Then I got a call from the original salesperson saying they could make me a better deal and saying the cancellation would reflect poorly on the company's BBB standings. 462 complaints closed in the last 12 months. * I want a LOT of information before making a huge purchase of this kind, and I actually kept the sales guy for FOUR hours to make sure I understood what he said I was getting and under what terms. Toll-free:888-736-6335Phone:610-874-5000Fax:610-874-5030Customer care:888-736-6335 Dial 4 when prompted.Warranty service:888-736-6335 Dial 2 when prompted. . With our first-class telegram service, well deliver your message the same business day. I am understanding that , BUT it has been 17 months. Customer Name: ESI-ID / Account Number: Service Address: City: State: Zip: Email: Phone Number: Requested Cancellation Date (please allow 1-2 business days for processing): Forwarding Address: City: State: Zip: Reason for Cancellation (mark one): I have no expectations of resolution by the company. Finally a supervisor picks up and tells me a window coordinator will call me back. Wanted to share my experience with Power Home Remodeling so far. Home remodeling projects require meticulous attention to detail, which is why we make sure to address each variable of your project at the start of our communication. I've sent emails corresponding with the warranty department and No One has reached out. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Was told they came back but a squirrel dislodged the soffit again and that was now my problem and refused to come back to secure it better. When the door was canceled due to delay, they refunded me only $5k. Upload a document from your computer or cloud storage. Proof of delivery available 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free.
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